Get Started as a Provider
Lifestyle coaching to support your patients and improve overall health.
Applies to the InHealth mobile applications, member website, and program services
Effective date: October 26, 2026 Version 1.1
These Terms of Use are a legal agreement between you and InHealth Medical Services (“InHealth”, “we”, “us”, “our”). By creating an account, enrolling in a program, or using the InHealth mobile application or member website (together, the “Services”), you agree to these Terms. If you do not agree, do not use the Services.
The Services are not for emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department. If you are in crisis or thinking about harming yourself, call or text 988 to reach the Suicide and Crisis Lifeline. Do not use the Services to request emergency care. We do not monitor messages, device readings, or program activity in real time.
Section 16 contains an agreement to resolve disputes by binding individual arbitration and a waiver of class actions. Please read it carefully. You may opt out of arbitration within 30 days as described in Section 16.5.
InHealth provides evidence based behavioral and lifestyle health programs. Through the Services you may be able to enroll in a program, work with a health coach by video visit and secure message, receive and use a connected health device such as a scale or blood pressure cuff, view your goals and readings, read and watch program content, and receive reminders and program communications.
The programs available to you depend on what your program sponsor has purchased and what you are eligible for. Program names, program length, the number of coaching visits included, and the devices offered vary by program and by sponsor.
InHealth delivers these programs on behalf of your program sponsor. Your sponsor may be your employer, your health plan, or another organization that has contracted for the programs, directly or through a partner.
The Services may be presented to you under the brand of your health plan or program partner rather than under the InHealth name. Regardless of the branding you see, InHealth Medical Services operates the platform, and these Terms govern your use of it.
InHealth acts as a HIPAA business associate. That means we handle protected health information on behalf of, and under written agreement with, the health plans and covered entities that sponsor your program. It also means the privacy notice that governs your protected health information is the Notice of Privacy Practices issued by your health plan or program sponsor, not a notice issued by us.
Our InHealth Privacy Policy explains what we collect and how we use and disclose it. Our InHealth Notice of Privacy Practices explains how we handle protected health information in our role as a business associate and describes the rights you hold under HIPAA and how to exercise them. Both are incorporated into these Terms by reference.
The following also apply to your use of the Services, and each is incorporated here by reference:
Where these Terms conflict with a program specific consent you have signed, the program specific consent controls for that program.
Health coaching, program content, goal tracking, and device readings delivered through the Services are intended to support the care you receive from your own physician or other treating clinician. They are not a diagnosis, a treatment plan, or a prescription, and they do not replace an examination, an office visit, or a clinical relationship with a licensed provider. Your coach does not diagnose disease, does not prescribe or adjust medication, and does not direct your medical treatment.
Always talk to your physician or other qualified clinician before starting a program, before changing your diet, physical activity, or medication, and any time you have a question about a symptom or a medical condition. Never disregard professional medical advice or delay seeking it because of something you read or were told through the Services.
Readings from a connected scale, blood pressure cuff, or other device provided or supported through the Services are for informational and program purposes. They are not a diagnostic determination, and they are not reviewed by a clinician in real time. A reading in or out of an expected range is not a clinical finding. If a reading concerns you, contact your clinician.
We do not provide emergency, urgent, or after hours medical services, and we do not monitor the Services for emergencies. Messages you send through the Services may not be read for one or more business days. Do not use the Services to report an emergency, a severe symptom, or an urgent change in your condition.
Program outcomes depend on many factors, including your health status, your engagement with the program, and circumstances outside anyone’s control. We do not promise any particular clinical result, weight change, biometric change, or outcome.
You may use the Services only if all of the following are true:
The Services are intended for use in the United States only. We make no representation that the Services are appropriate or available for use outside the United States.
To create an account you may be asked to confirm information that matches the eligibility record your sponsor sent us, such as your name, date of birth, employer, or member identifier. If we cannot match you to an eligibility record, we may be unable to give you access to a program. Eligibility is determined by your sponsor and its administrator, not by InHealth.
You are responsible for the accuracy of the information you provide, for keeping your password confidential, and for all activity that occurs under your account. Do not share your account, your password, or a one time code with anyone, including a family member. Do not let anyone else use your account to receive coaching or program services.
Tell us immediately at security@inhealthonline.com or 888-219-5299 if you believe your account has been accessed without your permission.
Please keep your contact information current in the app. We use the email address, mobile number, and mailing address in your account to send appointment reminders, program communications, and devices. We are not responsible for a communication or a device shipment that does not reach you because your information was out of date.
InHealth does not charge you a fee for the Services, and we do not collect payment card information from you. How your program is paid for depends on which program you are in.
Programs paid by your sponsor. For the Healthy Weight, Healthy Blood Pressure, and Tobacco Free programs, your program sponsor pays. No claim is submitted to your health plan for these programs. There is nothing for you to pay and nothing for you to submit.
The Prevent Diabetes program. This program is a covered health plan benefit rather than a sponsor purchased program, so a claim for it is submitted to your health plan by our program partner. Because a claim is submitted, you may see this program on an explanation of benefits from your plan, alongside your other health care. The explanation of benefits will show our program partner as the billing provider, not InHealth. Neither InHealth nor our program partner bills you directly. Whether you owe anything, such as a copay, coinsurance, or an amount applied to your deductible, is determined by your plan's benefit design. Many plans cover diabetes prevention as a preventive service with no cost to you. To find out how your plan covers it, call the member services number on your insurance card.
If you ever receive a bill from InHealth, it is a mistake. Contact us at info@inhealthonline.com or 888-219-5299 and we will correct it.
Your own costs. You are responsible for any charges from your mobile carrier or internet provider, including data and message charges. See the InHealth Text Message Program Terms and Consent for message and data rate information.
5. Connected devices
Some programs include a connected device, such as a cellular scale or blood pressure cuff. If a device is included in your program, we arrange for it to be shipped to the address in your account.
Use the device according to the manufacturer’s instructions and any instructions your coach gives you. Do not modify the device. Do not use a device that appears damaged. Devices supported through the Services are consumer health devices; they are not a substitute for measurements taken in a clinical setting, and the manufacturer’s own warranty, instructions, and limitations apply to the device itself.
A device provided as part of your program is yours to keep. We do not ask for it back when your program ends. We are not responsible for a device that is lost, damaged, or stolen after it is delivered to you, and we are not required to replace it more than once per program year.
When a device is paired to your account, readings from it are transmitted to the platform and become part of your program record. If you do not want readings transmitted, do not use the device, or ask us to unpair it.
By enrolling, you agree that we may contact you about your program by email, by push notification, by telephone, and by text message at the contact information in your account. These include appointment confirmations and reminders, program milestones and check ins, secure message notifications, device shipment notices, and service and security notices.
Text messaging is governed by the InHealth Text Message Program Terms and Consent, including how to stop messages. You may stop program text messages at any time by replying STOP. Service and security notices, and communications required by law or by your program, may continue to reach you by email or by mail.
We will not send you marketing or promotional messages by text message unless you have separately agreed to receive them.
When you use the Services, you agree not to:
We may investigate suspected violations and may suspend or terminate access under Section 12.
Our coaches and staff are entitled to a workplace free of abuse. We may end a session, suspend messaging, or terminate access for behavior that is threatening, abusive, harassing, or discriminatory toward a coach or a member of our staff.
The Services, including program content, articles, videos, assessments, curricula, software, design, and the InHealth name and logos, are owned by InHealth or by our licensors and are protected by intellectual property law. We grant you a limited, personal, non exclusive, non transferable, revocable license to access and use the Services and the program content for your own participation in your program. All rights not expressly granted are reserved.
You may download or print program content for your own personal, non commercial use. You may not redistribute it, publish it, or use it for any commercial purpose.
You keep ownership of the information and materials you submit through the Services, including messages, photographs, food or activity logs, and assessment responses (“Your Content”). You grant us a license to host, store, process, transmit, and display Your Content as needed to provide the Services, to meet our obligations to your program sponsor and to the health plans we serve, and to comply with law. Where Your Content is protected health information, our use and disclosure of it is limited by HIPAA and by our business associate agreements, and the license in this section does not expand what those permit.
You are responsible for Your Content. Do not submit content you do not have the right to submit, and do not submit another person’s health information.
If you send us a suggestion, idea, or other feedback about the Services, you agree we may use it without restriction and without owing you anything for it. Please do not include health information in feedback.
The Services rely on third parties, including cloud hosting, communications, video, device, and analytics providers. Each third party that handles protected health information on our behalf does so under a business associate agreement. The Services may also link to third party websites or resources we do not control. We are not responsible for third party content, products, privacy practices, or availability, and a link is not an endorsement.
Your relationship with a device manufacturer, an app store, or a mobile carrier is governed by that company’s own terms.
We grant you a limited, personal, non transferable, non sublicensable, revocable license to install and use the InHealth mobile application on a device you own or control, for your own participation in your program. You may not rent, lease, lend, sell, redistribute, or sublicense the application.
We may release updates to the application. Some updates are required for the application to keep working, or to correct a security issue. If your device is configured for automatic updates, you agree we may install them.
The following applies if you obtained the application from the Apple App Store:
If you obtained the application from Google Play, your use is also subject to the Google Play Terms of Service. Google is not a party to these Terms and is not responsible for the application.
We aim to keep the Services available, but we do not guarantee uninterrupted access. The Services may be unavailable for maintenance, for an update, because of a problem at a third party provider, or for reasons outside our control.
We may change, add, or discontinue features of the Services. If we discontinue a program in which you are enrolled, we will give you and your sponsor reasonable notice and will tell you what happens to your program record.
For help, contact security@inhealthonline.com or 888-219-5299.
You may stop using the Services at any time. To withdraw from a program, tell your coach or contact support. To close your account, use the account deletion option in the application or on the member website, or contact us at info@inhealthonline.com.
Your access depends on your continued eligibility under your program sponsor. If you leave your employer, if your coverage ends, or if your sponsor ends its agreement, your access to the Services will end. We generally learn about a change in eligibility through the eligibility file your sponsor sends us, which means your access may end without advance notice from us.
We may suspend or terminate your access, with or without notice, if you violate these Terms, if we are directed to do so by your program sponsor or by the health plan we serve, if we reasonably believe your account has been compromised, if it is necessary to protect the safety of a coach or another member, or if required by law.
Closing your account is not the same as deleting your health record, and we cannot always do both.
When you close your account, we deactivate your login and stop sending you program communications. Your program record, including clinical documentation of coaching visits, is retained as required by law and by our agreements with the health plans and sponsors we serve. Our current retention period for member clinical records is six years from the date of your last encounter. Rights to access, amend, or restrict protected health information are held under HIPAA and are exercised through the process described in our InHealth Notice of Privacy Practices.
Information that is not protected health information, and that we are not required to retain, is deleted or de-identified on the schedule described in our InHealth Privacy Policy.
Except where the law does not allow it, the Services and all program content are provided “as is” and “as available”, without warranty of any kind, express or implied. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, non infringement, and any warranty arising from course of dealing or usage of trade.
We do not warrant that the Services will be uninterrupted, timely, secure, or error free, that defects will be corrected, that device readings will be accurate or transmitted without delay, or that the Services will meet your requirements or produce any particular result.
Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
To the maximum extent permitted by law, neither InHealth nor its officers, directors, employees, contractors, coaches, agents, suppliers, or licensors will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising out of or relating to these Terms or the Services, whether based in contract, tort, strict liability, or any other theory, and whether or not we were advised of the possibility of such damages.
To the maximum extent permitted by law, our total liability for all claims arising out of or relating to these Terms or the Services will not exceed the greater of one hundred dollars ($100) or the amount you paid InHealth for the Services in the twelve months before the event giving rise to the claim.
Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or personal injury caused by our negligence where the law does not permit that limitation. Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of the above may not apply to you.
To the extent permitted by law, you agree to indemnify and hold harmless InHealth and its officers, directors, employees, contractors, and agents from any claim, demand, loss, liability, or expense, including reasonable attorneys’ fees, arising out of your violation of these Terms, your misuse of the Services, your violation of any law, or your violation of the rights of another person.
Most concerns can be resolved quickly. If you have a problem with the Services, contact us at security@inhealthonline.com or 888-219-5299 with a description of the issue and what you would like us to do. We will look into it and respond within 30 days.
Nothing here prevents you from contacting your health plan or your program sponsor, or from filing a complaint with a government agency, including the United States Department of Health and Human Services Office for Civil Rights.
These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules. If Section 16 does not apply to a dispute, or if it is found unenforceable, the state and federal courts located in Los Angeles County, CA have exclusive jurisdiction, and you and InHealth consent to that jurisdiction and venue. Nothing in this section limits any right you have under the consumer protection law of the state in which you reside.
We may update these Terms. When we do, we will change the effective date at the top and post the updated Terms in the application and on the member website. If a change is material, we will give you notice through the Services, by email, or both, before it takes effect. Your continued use of the Services after the effective date means you accept the updated Terms. If you do not accept them, stop using the Services and contact support to withdraw from your program.
We keep prior versions of these Terms and will provide a copy on request.
Entire agreement. These Terms, together with the documents listed in Section 1.4, are the entire agreement between you and InHealth about the Services.
Severability. If any provision is held unenforceable, it is modified to the minimum extent necessary, or severed, and the rest remains in effect.
No waiver. Our failure to enforce a provision is not a waiver of it.
Assignment. You may not assign these Terms. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
No third party beneficiaries. Except as stated in Section 10.3 for Apple, and except for the health plans and program sponsors whose rights arise under our agreements with them, these Terms create no third party beneficiary rights.
Force majeure. Neither party is liable for a failure to perform caused by an event beyond its reasonable control.
Survival. Sections 8, 12.4, 13, 14, 15, 16, 17, and 19 survive termination.
InHealth Medical Services 1801 Century Park East, 24th Floor, Los Angeles, CA 90067
General support: info@inhealthonline.com · 888-219-5299 Privacy questions: privacy@inhealthonline.com Security concerns: privacy@inhealthonline.com · 888-219-5299 Privacy Officer: Johnnie Jenkins, Chief Operating Officer