Cancellation Policy
“Cancellation and No Show” Policy
Definition of a “No-Show” Appointment
We define a “No-show” appointment as any scheduled appointment in which the patient
either:
– Does not arrive to the appointment
– Cancels with less than 24 hours’ notice
– Arrives more than 10 minutes late and is consequently unable to be seen
Impact of a “No-Show” Appointment
“No-show” appointments have a significant negative impact on our business and the
healthcare we provide to our patients. When a patient “no-shows” a scheduled
appointment it:
– Potentially jeopardizes the health of the “no-showing” patient
– Is unfair to other patients that would have taken the appointment slot
– Disrespects the provider’s time
To Avoid Getting a “No-Show”
1. Confirm your appointment
2. Arrive 5-10 minutes early
3. Give 24 hours’ notice to cancel appointment
Consequences of “No-Show” Appointments
1st no-show – Letter/Email sent to patient reminding them of the policy
2nd no-show – Letter/Email sent and patient billed appropriately (see below)
-- $35.00 per visit. (weekly visit) appointment slot
3rd no-show – Site termination