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    Cancellation Policy

    “Cancellation and No Show” Policy

    Definition of a “No-Show” Appointment
    We define a “No-show” appointment as any scheduled appointment in which the patient
    – Does not arrive to the appointment
    – Cancels with less than 24 hours’ notice
    – Arrives more than 10 minutes late and is consequently unable to be seen

    Impact of a “No-Show” Appointment
    “No-show” appointments have a significant negative impact on our business and the
    healthcare we provide to our patients. When a patient “no-shows” a scheduled
    appointment it:
    – Potentially jeopardizes the health of the “no-showing” patient
    – Is unfair to other patients that would have taken the appointment slot
    – Disrespects the provider’s time

    To Avoid Getting a “No-Show”

    1. Confirm your appointment
    2. Arrive 5-10 minutes early
    3. Give 24 hours’ notice to cancel appointment

    Consequences of “No-Show” Appointments
    1st no-show – Letter/Email sent to patient reminding them of the policy
    2nd no-show – Letter/Email sent and patient billed appropriately (see below)

    -- $35.00 per visit. (weekly visit) appointment slot
         3rd no-show – Site termination